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Your first step to installation is talking to your dedicated project manager. All our project managers are PRINCE 2® qualified which means that the following principles are adhered to:
ICNet International Ltd is also ISO 9001:2008 certified. This shows a quality management system where an organisation:
ICNet International products can be integrated with your microbiology, patient administration, theatre and pharmacy computer systems. A full explanation of the systems that we work with is available at our Integration Page.
Our Training department has been developed to meet your needs and timings in ensuring that your team receives all the necessary information to use ICNet International products to their fullest capacity. We use Trainer Assessment Programme (TAP) principles and certified trainers to ensure the highest level of service. A full explanation of the options is available at our Training Page.
24/7 Support is available to all our customers via contacting the Helpdesk. This is manned by the training and installations team to provide expert support promptly from the most appropriate person.
A full Service Level Agreement (SLA) is available by contacting ICNet International.
All aspects of ICNet are covered at regional and national conferences. All conferences are shown at the Events page.